Returns & Refunds
Our pieces are bespoke and made to order. Here is how returns, faults and refunds work, and your rights under New Zealand consumer law.
Last updated September 2026
Almost everything ARC Design Studio makes is bespoke, hand-made to your size, finish and design. Because each piece is made specifically for you, we are unable to accept returns or offer refunds for change of mind once an order is confirmed and in production.
Before you commit, we provide a firm written quote and, where relevant, drawings for you to approve. Please check sizes, finishes and details carefully at that stage, as this is the point to make any changes.
Nothing here limits your rights under the New Zealand Consumer Guarantees Act 1993. Our goods must be of acceptable quality, match their description, and be fit for purpose. If a piece is faulty, not as described, or not fit for purpose, you are entitled to a remedy.
If something arrives damaged, or a fault appears, please contact us within 7 days of delivery with photos and your order details. We will assess it and, depending on the issue, repair it, replace it, or refund it. We stand behind our steelwork and welding; genuine manufacturing or material faults will always be put right.
This does not cover normal wear, the natural weathering and patina of corten or raw steel (which is intended), damage from misuse, incorrect installation by others, or general wear and tear over time.
Orders are commenced on receipt of a deposit. As work begins immediately on a custom piece, deposits are non-refundable once fabrication has started, except where we are at fault or cannot fulfil the order.
For anything to do with a return, fault or refund, email hello@arcdesignstudio.co.nz or call 021 072 0441. We are based in Christchurch and will always work with you to make it right.